Boxy.sa UX Case Study

Context

Overview

Boxy.sa revolutionizes parcel delivery in Saudi Arabia with its smart mailbox system. The service offers users a digital address linked to a secure physical mailbox, ensuring seamless and safe delivery of packages. This innovative solution leverages MapNumbers Technology to provide precise delivery locations, minimizing the risk of lost or stolen parcels and enhancing user convenience.

My Role

  • Site Architecture
  • User Flow
  • Wireframing
  • Visual Design
  • Motion Exploration

Platform

  • Web App
  • Mobile App

Year

  • 2022

Challenges

The primary challenge was addressing the inefficiencies and security concerns associated with traditional delivery methods. Users frequently faced issues with missed deliveries, stolen packages, and the inconvenience of coordinating delivery times, necessitating a more reliable and user-friendly solution.

Solutions

To tackle these challenges, Boxy.sa introduced a smart mailbox system integrated with a mobile app for real-time management of deliveries. The digital address system and unique code numbers ensure accurate delivery locations, while the secure mailboxes protect packages until the user is ready to collect them. This approach significantly enhances delivery reliability and user convenience, providing peace of mind and a seamless experience.
1. Creating Ultimate Smart Box Control Dashboard

Our comprehensive admin control panel puts you in charge. Open and close your smart box, renew subscriptions, create returns, send packages, and add balance—all from one intuitive interface. Simplify your parcel management with Boxy.sa’s all-in-one solution.

Decrease in support requests for box management.
Increase in user engagement with the control panel.
2. Know Every Move, Real-Time Tracking for Your Deliveries

Stay updated with live shipment tracking. Boxy.sa provides real-time updates on your package’s journey, ensuring you always know where your delivery is. Track every step from dispatch to delivery with our seamless tracking feature.

Decrease in user anxiety about delivery status.
Increase in user satisfaction with delivery tracking.
3. Driver Control Panel for Efficient Service

Drivers can now locate and access smart box with ease. The driver control panel provides box locations and remote opening capabilities, ensuring quick and secure deliveries. Enhance delivery efficiency with Boxy.sa’s driver tools.

Decrease in delivery errors and missed attempts.
Increase in delivery efficiency and speed.
4. Optimizing Subscription Experience

We’ve streamlined the subscription process for a hassle-free experience. Easily choose your plan, complete your registration, and start using your smart box in no time. Enjoy a smooth and quick subscription setup with Boxy.sa.

Decrease in abandoned subscription processes.
Increase in completed subscriptions.
5. Seamless Re-Subscription Process

Renew your Boxy.sa subscription effortlessly with our improved re-subscription flow. Easily manage and extend your subscription to continue enjoying uninterrupted service. Re-subscribing has never been this straightforward.

Decrease in churn rate due to complex re-subscription.
Increase in subscription renewals.

The Process

1. Research

2. Ideate

3. Design

4. Prototype

1. Research

The research phase involved extensive user interviews and surveys to understand the common pain points associated with traditional parcel delivery methods. We gathered insights on user preferences, behaviors, and the challenges they faced with missed deliveries, security concerns, and the inconvenience of coordinating with delivery personnel. This foundational research was critical in shaping our understanding and direction for the Boxy.sa project.

2. Ideate

During the ideation phase, we brainstormed innovative solutions to address the identified pain points. The focus was on creating a seamless, secure, and user-friendly delivery experience. Concepts such as digital addresses, smart mailboxes, and a mobile app for real-time management were developed. This phase was crucial for generating creative ideas that could transform the delivery process.

3. Design

In the design phase, we brought the wireframes to life with a clean and modern aesthetic. The design focused on simplicity and ease of use, incorporating consistent branding elements and an intuitive layout. Attention was given to creating a visually appealing interface that enhanced the user experience while maintaining functionality and accessibility.

Desktop Screen

Mobile Screen

4. Prototype

Prototyping involved creating interactive models of the Boxy.sa app and website. These prototypes allowed us to test the functionality and user experience in a simulated environment. Feedback from usability testing sessions was used to refine and improve the design, ensuring the final product met user needs and expectations effectively.

Summary

The Boxy.sa UX case study showcases our comprehensive approach to solving delivery challenges through user-centered design. From in-depth research to prototyping, each phase focused on enhancing convenience, security, and usability. The result is a smart mailbox system integrated with a user-friendly mobile app, transforming the delivery experience in Saudi Arabia and setting a new standard for parcel management.