Boxy.sa revolutionizes parcel delivery in Saudi Arabia with its smart mailbox system. The service offers users a digital address linked to a secure physical mailbox, ensuring seamless and safe delivery of packages. This innovative solution leverages MapNumbers Technology to provide precise delivery locations, minimizing the risk of lost or stolen parcels and enhancing user convenience.
Boxy.sa UX Case Study
Context
Overview
My Role
- Site Architecture
- User Flow
- Wireframing
- Visual Design
- Motion Exploration
Platform
- Web App
- Mobile App
Year
- 2022
Challenges
Solutions
1. Creating Ultimate Smart Box Control Dashboard
Our comprehensive admin control panel puts you in charge. Open and close your smart box, renew subscriptions, create returns, send packages, and add balance—all from one intuitive interface. Simplify your parcel management with Boxy.sa’s all-in-one solution.
2. Know Every Move, Real-Time Tracking for Your Deliveries
Stay updated with live shipment tracking. Boxy.sa provides real-time updates on your package’s journey, ensuring you always know where your delivery is. Track every step from dispatch to delivery with our seamless tracking feature.
3. Driver Control Panel for Efficient Service
Drivers can now locate and access smart box with ease. The driver control panel provides box locations and remote opening capabilities, ensuring quick and secure deliveries. Enhance delivery efficiency with Boxy.sa’s driver tools.
4. Optimizing Subscription Experience
We’ve streamlined the subscription process for a hassle-free experience. Easily choose your plan, complete your registration, and start using your smart box in no time. Enjoy a smooth and quick subscription setup with Boxy.sa.
5. Seamless Re-Subscription Process
Renew your Boxy.sa subscription effortlessly with our improved re-subscription flow. Easily manage and extend your subscription to continue enjoying uninterrupted service. Re-subscribing has never been this straightforward.
The Process
1. Research
2. Ideate
3. Design
4. Prototype
1. Research
The research phase involved extensive user interviews and surveys to understand the common pain points associated with traditional parcel delivery methods. We gathered insights on user preferences, behaviors, and the challenges they faced with missed deliveries, security concerns, and the inconvenience of coordinating with delivery personnel. This foundational research was critical in shaping our understanding and direction for the Boxy.sa project.
2. Ideate
During the ideation phase, we brainstormed innovative solutions to address the identified pain points. The focus was on creating a seamless, secure, and user-friendly delivery experience. Concepts such as digital addresses, smart mailboxes, and a mobile app for real-time management were developed. This phase was crucial for generating creative ideas that could transform the delivery process.
3. Design
In the design phase, we brought the wireframes to life with a clean and modern aesthetic. The design focused on simplicity and ease of use, incorporating consistent branding elements and an intuitive layout. Attention was given to creating a visually appealing interface that enhanced the user experience while maintaining functionality and accessibility.
Desktop Screen
Mobile Screen
4. Prototype
Prototyping involved creating interactive models of the Boxy.sa app and website. These prototypes allowed us to test the functionality and user experience in a simulated environment. Feedback from usability testing sessions was used to refine and improve the design, ensuring the final product met user needs and expectations effectively.
Summary
The Boxy.sa UX case study showcases our comprehensive approach to solving delivery challenges through user-centered design. From in-depth research to prototyping, each phase focused on enhancing convenience, security, and usability. The result is a smart mailbox system integrated with a user-friendly mobile app, transforming the delivery experience in Saudi Arabia and setting a new standard for parcel management.